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Why I won’t be using Amazon for my weekly food shop

I asked for ice cream not ice cream candles.

Why I won’t be using Amazon for my weekly food shop

Amazon has launched a new grocery division on its website, challenging the likes of online supermarkets Ocado and Tesco.

Now boasting a range of 22,000 popular household brands, Amazon, perhaps better known for selling books and electrical goods, said its aim is 'to be the place where customers can find any product they want to buy online'.

So Citywire decided to put Amazon's new grocery store to the test (albeit not the most scientifically robust investigation). We were not impressed.

Firstly, Amazon's range of products seems quite frankly a little bit odd.

For example, when I typed ice cream into the search engine the first three results included Astrounaut double chip ice cream at £2.99, ice cream candles at £5.00 and Barkat ice cream cones at £3.95. What happened to the old classics like Haagen dazs or Ben and Jerry’s?

My next gripe is with some of the prices. For example, a 12 pack of Walkers cheese and onion crisps costs £12.12 on Amazon – that's over £1 a pack! This compares to just £2.49 at Tesco, Sainsbury’s and Ocado. 

Next, Amazon's search engine seems somewhat flawed.

Just to prove I don’t live on ice cream and crisps, I typed fruit into the search engine.

First to come up was Wrigleys Juicy Fruit sugarfree chewing gum. Hmm - not quite what I had in mind. After digging around a little more, I found the ‘fruits’ section. First on the list of results is the Banana King Round Hospital Size Fruit Basket costing £12. Again not really what I was looking for.

This leads me onto my next point. Unlike other online supermarkets Amazon does not offer a ‘shopping list’ facility. This is that useful tool which allows customers to order the same goods each week without going through the laborious process of individually selecting each product every time.

And given how long it took me to find a bag of bananas, shopping on Amazon each week without this tool would most likely get very frustrating very quickly.

Amazon does get a plus point for offering customers free delivery, compared to other online supermarkets which usually charge a few pounds. However, you cannot book a specific delivery slot so you may find you have to wait in all day for your shopping to arrive.

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8 comments so far. Why not have your say?

Anonymous 1 needed this 'off the record'

Jul 07, 2010 at 17:08

used this article to emphasise not to believe everything you read (to yr 10's) The article should have been researched more thoroughly-ie-the Walker's crisps were quoted as 12.12 a bag-comparing them to Tesco's for 2.49-they are not the same weight therefore the increase in price (24grams compared 175 grams per pack of 12-went to Amazon's website to conduct my own research.

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kenneth malloy

Jul 07, 2010 at 18:25

I have not read the article but I would never ever ever use Amazon again. I had to return a telephone/fax machine that did not work and the postal charge was extremely expensive.

Thanks Amazon but no thanks.

Ken Malloy ex mug.

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John Oakes

Jul 08, 2010 at 01:24

If i remember back to the fist days of the large supermarkets going online, some comments were very similar to yor own.

Perhaps Amazon have attempted to much at the first hurdle. A restricted staple food list would have been a better starting point but i think they will crack the interface alot faster than their grocery friends did.

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Victoria Bischoff, Citywire

Jul 08, 2010 at 08:22

Anonymous 1,

Thank you for your comment. However, after double checking my own research I wanted to explain that Amazon’s website states the product weighs 175g per 12 pack of crisps, while Tesco, Ocado and Sainsbury’s state the product weighs (12x25g).

Meanwhile, on Amazon a box of 48 packs of Walkers crisps costs £17.50, working out at over £4 per 12 packs, again more expensive than other supermarkets.

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navarino man

Jul 08, 2010 at 10:36

Let's not quibble over the details: I'd gladly pay 12 squid for my cheese n' onions, so long as I get my 37" LG, HD, FREESAT, FREEVIEW TV for slightly less than a year's rent.

That said, I don't care much for crisps. I prefer potatoes. Will Amazon peel them for me? Now THAT'S a service I'm willing to pay for!

Free delivery is all well and good, but will this service really deliver? I doubt it. I for one will be sticking to my local farmers' market, when I can put my hands on the things I buy (and many of the things I won't).

But that isn't the point. Even if most of UK plc shares my blinkered view, that doesn't mean it won't work for Amazon.

It is highly unlikely they intend to turn this into a significant profit driver for the business. While they have sufficient scale to discount, and one of the most respected brands in the world, it will be nigh-on impossible to build market share given the high degree of brand loyalty in this space.

It would also require colossal marketing spend to build credibility, and that's not the Amazon way. In fact, touting their wares as a grocer could run the risk, albeit a small one, of diluting the company's reputation (and earnings) in the sectors in which it already leads.

Even if Amazon can offer a best-of-breed user experience (entirely possible given their track record) I doubt they can make this work because, shopping list aside, online grocery shopping requires less bells and whistles than other retail segments, such as electronics.

How, after all, do you review a banana? What use will it be to be told "customers who bought apples also bought pears"? (Now that I think about it, though, it could be quite fun – and I'd love to get my grubby paws on an Amazon carrier bag).

As you'd expect from these guys, there is some great functionality. The "find your tea" drop-down menus, for eaxmple, are a nice touch. And the search, like a fine wine (which they also stock), will get better with age.

Ultiamately though, unless they are hiring the chip n' dales as delivery boys, this is a likely loss-leader play, with the upside being the ability to cross-sell more expensive products at market-leading prices while building its credit card business.

To put it another way, it's the evolution of the one-stop-shop / all-things-to-all-men model that Tesco has been so ominously developing for years.

At this rate, Amazon will soon be building homes, villages, and hopefully rebuilding the rainforest! Heaven knows they'll need some lumber to make more of that lovely packaging.

In the meantime, bring home the bacon.

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Anonymous 2 needed this 'off the record'

Jul 08, 2010 at 13:15

Hah!

navarino man this is funny stuff! :-)

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allan c

Jul 08, 2010 at 14:29

yep ...reminds me of the old ..comedians.

was that ...( fork handles ).. or.. ( four candles )

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Neil S

Jul 08, 2010 at 18:59

I tried ordering Marmite 125G at £1-85 only to find Shipping charge added £5.01. At least cancellation was straightforward!

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