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Standard Life goes for the holy grail

Standard Life is going for the holy grail in financial services, throwing millions of pounds at developing a simple, online investment proposition for the mass market.

Standard Life is going for the holy grail in financial services, throwing millions of pounds at developing a simple, online investment proposition for the mass market.

Guidance for the masses

The company's half-year results today only include a brief reference to the planned service, which will be launched in the autumn and aimed initially at independent financial advisers (IFAs) and other 'intermediary partners'.

However, if all goes well we can expect a much wider roll out to the wider public.

The words Standard use to describe the service are packed with meaning. It says it wants to 'help customers obtain simpler, more appropriate, investment solutions.'

  • 'simpler' - because financial services providers, regulators and the government have done a terrific job in making investment as complex and intimidating as possible.
  • 'appropriate' - because tragically, there is not enough quality advice available to go alongside the constant marketing and selling activity of financial services firms.
  • 'solutions' - because people need an answer to the problem of how can I save enough for my retirement, not another product.

Will this be another product? Let's hope not. Standard Life chief executive David Nish was making the right noises this morning talking about tools to help people make better investment decisions. What the company wants to do is offer a 'guided fund range' which will have fewer investment funds to choose from, the hope being that investors can avoid the tyranny of choice and actually do something sensible with their money.

Among these will be 'risk-based' funds that will help investors construct a portfolio that by matching their attitude to risk will enable them to be happy, long-term investors.

There is talk of going further down this route and offering customers the tools to develop a personalised financial plan to enable them to achieve their goals.

If Standard Life manages to achieve this to the satisfaction of the regulators it will have achieved the holy grail of financial services. All of Standard's rivals are looking to the internet as a way of providing services safely and economically to a much wider market than they currently reach through IFAs.

Big bet on the future

Standard is not saying how much it is spending on this initiative. But it is surely no accident that today's half-year results showed a big increase in operating costs. The company invested £28 million for 'growth' in the first six months of the year. Online platforms of the sort Standard is talking about do not come cheap and it is my bet that a big chunk of this money is backing the forthcoming launch.

On a nervous day for the stock market, Standard Life shares fell nearly 4%. Although the 10% increase in operating profits and near 5% rise in the dividend are not bad, they were overshadowed by the impressive figures from Legal & General and Aviva last week. Moreover, the increase in operating profits to £182 million from £166 million was boosted by a big release from reserves.

The company is betting big on the future. For the sake of its shareholders and the millions of people who have yet to get investing, let's hope its bet pays off.

9 comments so far. Why not have your say?

Dreckly

Aug 11, 2010 at 12:30

If comments appear this thread from IFAs casting doubt on this initiative then SL are definitely on to a winner!

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Anonymous 1 needed this 'off the record'

Aug 11, 2010 at 13:30

Dreckly, some IFAs are actually client based and not sales based, this does therefore not affect the new school and if this wrapper is any good and is of an actual benefit to the more investment astute client than I will happily say, 'hi Mr client, use this for keeping a tab of your personal investments as it is in your interest to do so'

However, if Standard Life, the masters of moving goalposts halfway through a game (remember the bid offer spread they tried to put on their deposit fund), use marketing to lure the public in droves to the system whilst accepting no responsibility for what happens next, plus only offering thought charts for guidance (which are flawed) then this could be a potential headache.

All tools are useful if they are used appropriately... I neither praise nor condemn this system as of yet.

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Mr Ed

Aug 11, 2010 at 13:38

Ah, Nish: he's not the messiah, ad absurdum. I can't comment on him being a naughty boy. "Standard doing the same as every other provider" might have been a more fitting headline, to my eyes.

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David Icke

Aug 11, 2010 at 14:17

Agreed Mr Ed. Is this not what Cofunds, Fundsnetwork, Hargreaves and the rest already offer? For me a better headline might have been "Standard Life playing catch up in investment platform market"...

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Anonymous 1 needed this 'off the record'

Aug 11, 2010 at 14:23

Ed & David, you are right, how different can one open architect wrapper really be to another? Its like a new watch, shinier than the old, but the primary function remains.

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John P

Aug 11, 2010 at 14:42

If it's SL's intention to offer direct online investments, surely this is only a regulated process (they hope). The underlying question must always be the quality of the advise as well as the proposed investments. Who says that SL are any better at picking the right investment than the next man??

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Anonymous 2 needed this 'off the record'

Aug 11, 2010 at 15:23

Anyone who has had experience of their wrap proposition must seriously doubt their ability to deliver on this. We have had to check and double check everything we held on their. There have been countless errors and as for expecting a clinet to use it - it's the most complicated of all the wraps/platforms around. Of course I may be proved wrong................................

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Grant

Aug 12, 2010 at 09:53

Surely this will make financial services more accessible to more people after the FSA's rules will effectively price many low and middle income people out of the market.

Delivering a system is one thing, however delivering investment advice is another and you can't help feeling a lot of people who see their funds growing and think they are doing a good job, could have their fingers and limbs seriously burned if they are picking their own funds etc.

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niblick

Aug 12, 2010 at 17:15

It seems obvious to me that the only valid scheme would be for someone to set up a multi-fund vehicle which automatically adjusted to only include upper quartile performers in each sector. The investor would then only have to use his judgement re balancing of his funds by sector. I am well aware that IFA's say that it's impossible to select funds in this way, but I think that's just laziness--if a particular fund with the same fund manager has been upper quartile for 5 years, whilst other funds have been all over the place, then surely that's where one's money is safest.

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