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Beware these five pitfalls when switching energy suppliers
Switching energy suppliers can save you hundreds of pounds a year, but switch to the wrong deal and you could find you end up paying more.
Markets
It's a well known fact that switching energy suppliers can save you hundreds of pounds a year on your gas and electricity bills.
Moneysupermarket, for example, claims you can save up to £325 a year by switching to a different energy deal. uSwitch meanwhile says you can save £425, Gocompare £442.13 and BeatThatQuote £525.
Yet according to Which? more than one fifth of people who do switch actually end up paying more for their energy.
Here are five costly pitfalls to watch out for when picking a new energy tariff.
Hidden fees and costs
It’s important to be aware that some deals are not always as good as they first seem and have hidden fees buried away in the small print.
For example, if your tariff includes an ‘introductory discount’, make sure you know how much you will be paying for your energy when your bonus comes to an end. You may well find it actually works out cheaper in the long run to opt for a more expensive deal to start with.
Be aware that with some suppliers when it states 'discount' is actually means 'cashback' that you will be credited with after a twelve month period. This means if you leave your provider in the eleventh month you will lose the cashback you have been accruing all year, meaning you may pay much more for your energy than you expected to when you switched.
You also need to watch out for deals that fine you if you leave early. Fixed rate tariffs and some competitive online variable deals will charge an exit fee if you want to change deals within a set period of time. This can be anything up to £60, and in the case of longer fixed deals even more.
Rate hikes
Unless you are on a fixed rate tariff your energy supplier can put its prices up anytime it wants – even if you are in the middle of switching.
What’s more, your energy supplier does not have to notify you of any price rises for up to 65 days after the price change. If this happens you have the right to switch supplier within 10 days of being informed and avoid any backdated increase.
It is crucial to pay close attention to what prices are changing. Remember that the big six energy suppliers are like sheep, and when one moves the rest almost always follow. Therefore if you switch mid move you could end up on a more expensive tariff.
You also need to be aware that price moves are not always as good as they sound. For example, earlier this year all of the big six energy suppliers announced cuts to their standard gas prices. However the average standard bill is still around £1,150, compared to under £900 if you opt for one of the top online deals.
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14 comments so far. Why not have your say?
Fergus Foster
Aug 01, 2010 at 08:28
What a shame that your didn't do at least some of the homework for us.
Having done the research you could easily have listed the aforementioned pitfalls against the companies perpetrating them.
Also it appears that yet another "regulator" is doing less than the bare minimum for the customer. I would like to know who benefits most from the "regulators" existance (a retorical "like").
report thisJohn S
Aug 01, 2010 at 11:12
Always check the unit price, even when the comparison site says the deal is cheaper than your existing one. It often is not!
report thisAnonymous 1 needed this 'off the record'
Aug 01, 2010 at 11:29
John S is right. One comparison site I recently used did not even have my current supplier's tariff in the drop down so couldn't possibly have made an accurate comparison.
There's only one way to be sure and that's to work it all out for yourself with the unit/standing charge prices.
I appreciate that not everyone finds this easy though and it is a bind, even when you can do arithmetic.
report thisJonathan
Aug 01, 2010 at 11:41
Also before you sign up through a comparison site check Quidco as they might offer better cash-back.
report thisPRS
Aug 01, 2010 at 11:48
I reckon it's almost impossible to calculate comparison rates oneself without having details of a bill from another supplier (maybe from a friend or neighbour). Even with a current supplier, it is almost impossible because of the way a supplier breaks down their bill ie: so many units at a cheaper rate for so many days, and further complicated when the quarterly bill comes in every 113 days or 86 days just to confuse the 91 days that make up the true quarter period. Then there is the Customer Service, or lack of it, to consider.
Treat comparison sites as a guide, because as stated above, the tariffs on some websites don't always compare correctly to current rates actually available. The suppliers have us by the short and curlies unfortunately.
report thisRamsey J
Aug 01, 2010 at 11:52
In looking to change energy supplier, I built up a chart of my actual consumption over several months then got actual unit prices and standing charges etc from the companies. I then drew up a spredsheet using all the info including the discount rates and how it is applied to get a complete picture over an 8 month period. I have kept a running monitor using actual readings and bills.
My gas spends in winter (Oct to Apr) are five to six times the summer half year. Some discounts (eg British Gas) only apply to a limited amount of units each quarter or month. So in winter, most of my gas usage will not be discounted.
Another interesting thing I found is that BGas price for electricity is currently cheaper than Scottish Hydro but the latter is cheaper on gas! (I live in the NW). All things considered, I changed to SHydro Go Direct 3 and saved c. £250 from the standard tarrif. But these discounts last 12 months only.
report thisIan Austick
Aug 01, 2010 at 12:17
For the best utility deal check out Utility Warehouse. Voted best buy by which magazine for energy and phone and broadband. Use the cashback card and you could save around 30% off your bill every month. www.telecomplus.org.uk/savingmadeeasy
report thisGerry Simpson
Aug 01, 2010 at 15:27
I changed from Scottish Power to e.on mainly because SP always calculate the DD in March and then robbed me for the reast of the year, ending up £400 in credit before I finally switched.
report thisJames O'Donnell
Aug 01, 2010 at 15:37
Yeah, privatisation has worked a treat hasn't it!!
Another triumph for Margaret Hilda!
report thisFranco
Aug 01, 2010 at 17:14
If a single mother takes a bottle of milk from Tesco to feed her children she goes to prison. If a crooked CEO of a utility behemoth cheats you out of hundreds of pounds a year, he is hailed as wizard of commerce and elevated to the Lords. Long live private enterprise.
report thisPhilip O
Aug 01, 2010 at 21:15
By the time one has spent comparing all the various and fluctuating rates and charges over long periods, I am more than satistied to have remained with British Gas throughout .This company may not at any given time be the very cheapest, but as ajoint provider of both gas and electricity over along period with it's various discounts,it takes a bit of beating.
report thisWilhelm D
Aug 02, 2010 at 03:28
It's not the privatisation that has caused these sharp (and painful) practices - it's the regulators Ofgem being so ineffectual and failing to stamp them out. It's time someone got a grip !!
report thisAnonymous 2 needed this 'off the record'
Aug 02, 2010 at 07:47
I see that some people cannot resist emotional rubbish comments. We do not know what energy prices would be if the utilities had not been privatised, but I suspect that they would be higher given the previous high overheads and inefficiencies which existed before privatisation. And, of course, given the high pension fund share holdings, then most of us still own the companies !!
report thisJohn Bowe
Aug 03, 2010 at 21:02
Yup, the regulator is really doing a great job to ensure transparency in the energy market ,where would the poor consumer be without him !? To the average punter an energy bill is about as clear as mud........its a good job the regulator works for free and we the taxpayers don't have to pay his wages or office costs !!!!!!!
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